Customer Support

We're here for you.

At Flying Pig Coffee Roasters, we believe good coffee should come with good support. Whether you have a question about an order, a coffee, or how to brew it, our team is happy to assist.

Orders & Shipping

Tip: Email us with your order number and the email used at checkout for the fastest help.

Returns & Issues

If something isn't right with your order, damaged packaging, missing items, or incorrect products, please contact us within 7 days of delivery, and we'll work to make it right.

Due to the nature of fresh coffee, we're unable to accept returns on opened coffee packs.

Gift Cards

Digital gift cards are delivered by email and can be used across our online store. They do not expire and are non-refundable. If you have trouble redeeming a gift card, we're here to help.

  • Delivered instantly by email
  • Redeemable site-wide
  • No expiry

Brewing Help

Need help getting the best cup from your coffee? We're always happy to offer simple brewing advice, just tell us how you're brewing and what you're tasting.

Grinder used?
What are you tasting?

Contact Us

Support Hours

Monday-Friday, 09:00-17:00 (WET / CET)

Location

Setubal, Portugal

Response Time

We aim to respond within 1-2 business days.

Order help: If you're emailing about an order, include your order number and the email address used at checkout.

Data & Privacy

All customer data is handled in accordance with EU GDPR regulations and is used only for order processing and customer support.